About Us
A standard by which the Sultanate can be judged.
Oman Duty Free is an independent commercial entity responsible for travel retail and premium services across the Sultanate of Oman. Our remit spans every point of arrival and departure — by air, by land, and by sea — with the capability and ambition to extend that same standard beyond our borders.
We regard this work as a form of stewardship. For many travellers, the gateway frames their impression of the country, and Oman Duty Free exists to ensure that impression reflects the character of the Sultanate: generous, refined, and assured.
Our ambition is aligned with Oman Vision 2040 and the national investment in aviation, tourism, and trade. As travel through the Sultanate grows, and Oman takes its place among the region's gateways, the commercial and service experience must grow with equal intent. We are building it to a standard by which the Sultanate can be judged with confidence.
The way we operate is deliberate. Cultural grounding, a genuine commitment to service, and respect for institutional continuity sit at the centre of how the business is run. We treat them as commercial advantages.
Message from the CEO
Sayyid Nasr Albusaidi
Chief Executive Officer
“Oman Duty Free starts a new chapter for travel retail in the Sultanate and beyond. Our ambition is to attract leading international brands, open up new opportunities for Omani businesses and develop services that strengthen Oman's position as a destination and shopping hub.”
Sayyid Nasr Albusaidi · Chief Executive Officer
I RESPECT
Eight promises that guide every decision, interaction and turnaround.
Innovation
We anticipate change and evolve our services to lead the industry forward.
Responsibility
We own every task, every outcome and every promise we make.
Efficiency
We deliver precision at pace — turnarounds, meals, cargo, always on time.
Sustainability
We build for tomorrow — for our people, communities and environment.
Pride
We wear the Oman Duty Free name with the pride of representing Oman to the world.
Equality
We create opportunity for every talent, regardless of background.
Care
We treat every guest, partner and colleague as we would our own family.
Transparency
We communicate openly — with our teams, our partners and our guests.